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Refund Policy – Nolan's Novelties

Refund Policy


Returns or Exchanges

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You have 7 days from the day you received your items to review, and if necessary, return or exchange your purchase from Nolan’s Novelties & Home Decor.

Your package must be postmarked no later than 7 days from the delivery confirmation from UPS, Fedex or USPS.

To complete your return, use the contact us page and request to return the items.  All items must be mailed to our returns location.

Nolan’s Novelties & Home Decor

14542 Cotswold Ln

Carmel, IN 46033

United States

There are certain situations where only partial refunds are granted (if applicable).  

  1.   If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will be granted for those items that are in original condition.  
  2.  If you only return part of your items that you ordered, then refund will be granted based on what you returned.
  3.  Any item not in its original condition, is damaged, ripped, cut or missing parts for reasons not due to our error.  
  4.  Any item that is returned more than 30 days after accepting delivery.

We will always email you prior to granting a refund in these situations.

 We do not accept returns or exchanges if:

  1. The item(s) have been cut or broken
  2. The item(s) have been altered
  3. The item(s) are in any way defective, ripped, cut or torn from the original and salable condition
  4. The item(s) were a Final Sale item

Please follow these instructions when completing a return or exchange:

  1. Pack the unbroken items with email confirmation or original receipt - we cannot exchange or refund without it.
  2. Please write in detail which items you want exchanged.
  3. Return the item/s to: 14542 Cotswold Ln, Carmel, IN 46033           

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  We typically process all refund requests within 48 hours upon receiving your package.   Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error.  

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us a message using our contact form.  We don't replace any item that is damaged, forced or broken when putting together your items.

Nolan’s Novelties & Home Decor will send your exchanged product at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.

Nolan’s Novelties & Home Decor will send you your exchanged item(s) product within 24-48 hours of receiving your package. If the item you are looking for is out of stock, we will notify you by email or phone.

    Shipping

    Nolan's Novelties & Home Decor will be responsible for paying for your shipping costs for returning your items.  We do supply a return shipping package.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    To request an exchange, please contact us. All returned items must be returned in their original packaging.

    At NolansNovelties.com we strive to have everything you would want in many categories.  

    If there is something you love, and we don't have it, simply hit up our contact form and we would be glad to try and make it a reality!

    We aim for having long term customers and have decided as a company that it's important to over-deliver!